Our deliveries are made by LCB delivery service. When your order has been dispatched, you will receive an email to confirm that your order is on its way.
Your orders can be delivered to any address you provide in England (your home, a friend’s home, your work); however, by doing so you confirm that the recipient is at least 18 years old.
We cannot deliver to P.O. boxes.
If you would like to order for delivery in Wales, Scotland or Northern Ireland, please contact us and we will try to arrange delivery if possible. The cost of such a delivery will vary.
If you place your order before 12 noon from Monday to Thursday your order will be with you the next working day. If you order before 12 noon on a Friday your order will be with you on the following Monday. If you order later than 12 noon your order is more than likely to be delivered 2 days later. We shall not be liable for any delay in delivering the purchased items, however caused.
You have a choice of a morning delivery (10 a.m. to 1 p.m.) or afternoon delivery (1 p.m. to 4 p.m.). If you want to arrange delivery on a specific weekday, please order as normal on the website and send us an email immediately informing us of what day you would ideally like your package to be delivered.
The purchased products may be sent to you in instalments. We will email you and let you know if this is the case.
You must examine the products on arrival. A signature may be required on receipt of your parcel so please examine the products before signing for them. If you are not in when your parcel arrives, our courier may leave it in a safe place, if he considers it possible. We cannot guarantee that our delivery company will phone you in the case of you not being in to receive your order. In case you need to rearrange delivery you will need to contact us either by telephone or email. The rearranged delivery will be charged at an extra cost of £12.50 per order.
We will attempt to deliver your order on the day specified when you place your order. However, we will not be liable to you for any delay in the delivery of your order.
The goods will be at your risk from the time of delivery.
Delivery to an alternative address: You can choose to have your order delivered to an address other than your billing address. Simply add an alternative delivery address at the checkout.
Delivery on the weekend: Unfortunately, LBC delivery service does not deliver packages during the weekends.
International Delivery: LBC delivery service does not as yet deliver packages internationally.
Delivery during holidays: As these are busy periods, please place your orders ahead of time as it might take up to 5 working days to dispatch and deliver your order. We cannot guarantee delivery on busy holiday days, such as the 24th of December.
Force Majeure: We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control.
What happens if my wine has not arrived? If you do not receive your order the day after the one specified by us, please send us an email or contact us as soon as possible. We will do our best to locate your package and if lost we will re-deliver your order as soon as possible and at no extra cost.
What happens if my wine is damaged? If you receive your order in a damaged state, please send us an email with a picture or contact us as soon as possible. We will re-deliver you a new replacement wine/ sake as soon as possible and at no extra cost.
All orders from our Website are available to send to another person as gift. When you place an order as a gift, you confirm that the receipient is 18 years of age or over. Note that we do not include an invoice within your order so do not worry – your gift recipient will not see order details or pricing.
CANCELLATION AND RETURNS:
If you would like to cancel or return your order please contact us as soon as possible.
We reserve the right to terminate an agreement formed between the client and our company if the client fails to make any payment to us when due, breaches the conditions on our Website, is impersonating any other person or entity or we suspect that the client is engaged in fraudulent or illegal activity on our Website.
You may cancel your order at any time prior to receiving a Confirmation Email from us as long as you contact us in writing. You can send us a cancellation notice by sending us an email to firstname.lastname@example.org. Your cancellation notice must quote your name, address, the name or a description of the goods and your order reference number.
You may also cancel your order at any time prior to receiving your order so long as you provide us with written notice. If you cancel your order before it is dispatched, we will not take payment and your order will be stoped – you may refuse to accept delivery from the driver and your order will be returned to us.
You may cancel your order for any reason whatsoever up to 7 days after the day you receive it. If your order has been delivered, it is your responsibility to return it to us at your own cost and in the same condition in which you received it at:
More Sake Ltd
20 Oaklands Grove
London W12 0JA
Delivery and return costs will be at your own expense.
If there is any damage to your order when it arrives you should notify us as soon as possible. We will examine the problem and refund you the cost of the damaged items or arrange to send you a replacement.
In the event that you would like to return something, please contact us as soon as possible. Where applicable, refunds will be processed within 30 days. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, we ask that your item is unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
As with all disputes, we find the best thing is to call us and tell us the problem, and we will do our best to come to an agreement that makes you happy.
The products in terms of which you are claiming a refund must have:
- Been damaged on delivery;
- Been delivered in a faulty condition; or
- Been delivered to you in error.
We reserve the right to refuse to issue a refund or replacement in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your payment card or electronic payment account you used to purchase the goods, within a maximum 15 days.
Unfortunately we can only replace items if they are defective or damaged. If this is the case and you want to exchange something, please call us on 07809908354 or send us an email at email@example.com and we will have a chat about the problem and see what we can do to make you happy.
Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on our Website has been incorrectly advertised, we will not be under any obligation to sell or provide those goods to you.